Terms & Conditions

Last updated: 23 June 2026

1. Acceptance of Terms

By accessing theshimla.in, submitting an enquiry, requesting a booking or making a payment to The Shimla, you agree to these Terms & Conditions.

2. Services Offered

The Shimla provides travel enquiry and booking facilitation for hotels, homestays, camps, taxis, restaurants, sightseeing and travel packages. Some services are provided by third-party hotels, camps, taxi operators, restaurants or travel partners.

3. Availability and Pricing

Prices shown on the website are indicative or starting prices unless expressly confirmed in writing. Final price, availability, room type, vehicle type, package inclusions and taxes/charges are confirmed before payment.

4. Booking Confirmation

A booking is treated as confirmed only after availability is checked, customer details are verified and the required advance/full payment is successfully received, if applicable. The Shimla may refuse or cancel a booking request if details are incomplete, suspicious or unavailable.

5. Payments, Advance and Welcome Credit

Customers may be asked to pay a standard ₹300 advance amount to secure a booking request. This advance amount is adjusted in the final payable amount for the selected property/service. The Shimla may offer a ₹200 Welcome Credit/coupon on eligible first completed bookings. The credit is non-cashable, non-transferable and can be adjusted only against eligible final booking value, subject to offer terms.

Payments may be accepted through approved payment gateway, UPI, cards, net banking or other modes communicated by The Shimla. Customers should not make payment to any unofficial number or link. Payment gateway charges or partner deductions may apply where disclosed.

6. Customer Responsibilities

• Provide correct name, mobile number, travel dates, guest count and identity details.
• Carry valid government ID during check-in/travel.
• Follow hotel/camp/taxi/partner rules, local laws and safety instructions.
• Check all booking details before making payment.

7. Cancellations and Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy and by the specific hotel/camp/taxi/package policy confirmed before payment.

8. Third-Party Partners

Accommodation, vehicle, restaurant and activity services may be fulfilled by third-party partners. The Shimla coordinates the booking, but actual service delivery may depend on the partner’s availability, rules and operational conditions.

9. Changes, Weather and Force Majeure

Travel plans may be affected by weather, road conditions, government restrictions, strikes, natural events, maintenance or other circumstances beyond our control. In such cases, we will try to help with rescheduling or alternatives subject to partner policy.

10. Limitation of Liability

The Shimla is not liable for indirect losses, missed connections, personal expenses, partner delays, customer negligence or events outside reasonable control. Our role is limited to travel facilitation and booking coordination unless otherwise confirmed in writing.

11. Contact

For any query, write to support@theshimla.in or use the website enquiry/WhatsApp support option.