Privacy Policy

Last updated: 23 June 2026

1. Information We Collect

We may collect your name, mobile number, email address, travel dates, guest count, room/package preferences, pickup/drop details, payment reference, booking notes and support communications.

2. How We Use Your Information

• To respond to enquiries and booking requests.
• To check availability with hotels, camps, taxi operators or travel partners.
• To send booking confirmations, payment links, invoices/receipts or support updates.
• To improve our website, services and customer support.
• To comply with legal, tax, accounting or payment gateway requirements.

3. Payment Information

We do not store your card, UPI PIN, net banking password or sensitive payment credentials on our website. Payments, where enabled, are processed through authorised payment gateway/payment service providers.

4. Sharing of Information

We may share necessary booking details with hotels, camps, taxi operators, restaurants, travel partners, payment gateways, technology providers or authorities where required by law. We do not sell customer data.

5. Cookies and Local Storage

Our website may use cookies/local storage for login, booking flow, preferences, security and performance. You can manage cookies through your browser settings.

6. Data Security

We take reasonable steps to protect customer information. However, no internet-based system is completely risk-free, so customers should also avoid sharing OTPs, passwords or sensitive payment details with anyone.

7. Data Retention

We keep booking and communication records for as long as needed for customer support, accounting, legal compliance and business records.

8. Your Choices

You can ask us to correct your details or stop promotional communication by contacting us. Some booking/accounting records may still be retained where legally required.

9. Contact

For privacy-related queries, contact support@theshimla.in or use the website enquiry/WhatsApp support option.