Service Delivery Policy
The Shimla provides travel booking services; no physical goods are shipped.
Last updated: 23 June 2026
1. No Physical Shipping
The Shimla provides travel enquiry, booking coordination and tourism-related services. We do not ship physical products. Therefore, courier/shipping charges are not applicable unless specifically mentioned for a special service.
2. Delivery of Booking Confirmation
After payment and availability confirmation, booking details may be delivered through WhatsApp, phone call, email, SMS or website/account update. Confirmation may include hotel/camp/taxi/package details, dates, guest details, payment summary and partner instructions.
3. Delivery Timeline
For most booking requests, we try to share confirmation or status update within 24 to 48 working hours after receiving required details/payment. Urgent or same-day requests are handled on best-effort basis.
4. Service Date
The actual service will be delivered on the check-in/travel/date selected and confirmed for your booking. Customers must follow reporting time, check-in time, pickup time and partner instructions shared during confirmation.
5. Customer Information Required
Booking may be delayed or cancelled if the customer does not provide accurate name, mobile number, travel date, ID details, guest count, pickup/drop details or other information required by the hotel/camp/taxi/package partner.
6. Non-Availability
If the selected hotel/camp/taxi/package is unavailable after payment, we may offer an alternative option, reschedule the service or initiate refund as per our Cancellation & Refund Policy.
7. Contact for Delivery Support
For booking confirmation or service delivery queries, contact support@theshimla.in or use the website enquiry/WhatsApp support option.