Cancellation & Refund Policy

Last updated: 23 June 2026

1. General Policy

Cancellation and refund eligibility depends on the booking type, travel date, partner policy and whether the hotel/camp/taxi/package has already been confirmed. Specific policy shared before payment will apply to that booking.

2. Advance Amount and Welcome Credit

The standard booking advance is ₹300 where applicable. It is adjusted in the final payable amount if the booking is completed. Any ₹200 Welcome Credit/coupon is promotional, non-cashable and may be reversed if the booking is cancelled, rejected or found to be misused.

3. Standard Cancellation Slabs

Unless a different partner-specific policy is confirmed before payment, the following standard slabs apply to advance/token payments:

• 7 or more days before check-in/travel: Up to 80% refund of the advance/token amount.
• 3 to 6 days before check-in/travel: Up to 50% refund of the advance/token amount.
• 0 to 2 days before check-in/travel, same-day cancellation or no-show: No refund.

4. Non-Refundable Bookings

Festival dates, peak season dates, special deal bookings, group bookings, last-minute bookings and partner-marked non-refundable bookings may not be eligible for refund. Such terms will be communicated before payment wherever applicable.

5. Refund Timeline

Approved refunds are usually initiated within 3 to 7 working days after cancellation approval. After initiation, the bank/payment gateway may take additional time to credit the amount to the original payment method.

6. Payment Gateway and Partner Deductions

Payment gateway charges, bank charges, partner deductions, convenience fees or already-used services may be deducted from the refund amount, where applicable.

7. Failed or Duplicate Payments

If your payment is debited but booking is not generated or payment is duplicate, contact us with payment proof. After verification, the eligible amount will be refunded or adjusted against the booking.

8. Weather, Road Closure or Government Restrictions

If travel is affected by weather, road closure, government order or similar events beyond control, we will try to provide rescheduling or alternatives subject to partner availability and policy. Refunds, if any, will follow the applicable partner policy.

9. How to Request Cancellation

Email support@theshimla.in or use the website enquiry/WhatsApp support option with your name, phone number, booking details, payment proof and reason for cancellation.